Structured approach to
end-to-end CRM implementation

Your offer includes agreed areas and milestones, scoped by our architects based on what you've provided during the pre-sales meetings and agreed in scope before you sign the contract.

If we stick to that scope, you'll never pay more. If something new comes up mid-project, we'll tell you the impact and the additional cost before doing anything, and you'll decide whether to proceed.

The same works in reverse: if it turns out that you don't need everything in the scope yet, we'll adjust the price. Some clients end up paying less than originally quoted.

We investigate the gap between what you asked for and what you're not happy with. If there's a genuine discrepancy—we delivered something other than what was agreed—you get a full refund.

The disruption is minimal by design—the implementation runs alongside your existing operations rather than replacing them mid-project, so your team keeps working as normal until the new setup is tested and ready. We will need to take up some of your team's time to discuss processes and review what we build.

Yes. If Discovery uncovers more than the original scope covered, we won't just add it to your bill—we'll show you what's driving the increase and give you the option to phase it across a longer timeline instead of paying it all upfront. You stay in control of when, not just what.

The Guarantee still protects you. It's not tied to a paid support plan—it covers any unmodified 6Minded-built solution for the full life of your active HubSpot license, whether or not you continue with Launchpad, Care, or Growth. A support plan gets you ongoing help and new development; the Guarantee is our standing commitment that what we've already built keeps working.

The stage names may seem familiar since most partners will show you something similar in a pitch presentation.

The difference is what's inside each stage: fixed milestones and deliverables you sign off on before we move forward, a team of architects that's run this exact framework dozens of times, and a Discovery process built to catch process misalignment before a single setting gets changed. The structure itself isn't the differentiator—what happens at each checkpoint is.

The most common issue is stakeholders discovering mid-project that they wanted something different from what was documented in Discovery. We catch this by requiring sign-off on the Initial Process Design Document and Approved Database & Property Structure before Setup & Implementation begins. This way, any misalignment surfaces on paper before it's built into the system.

Your process owners and decision-makers need to be in the Discovery workshops, since that's where the actual process gets designed. Beyond that, most of what we produce—documentation, the MVP demo, progress updates—can be reviewed asynchronously. We'll tell you exactly who's needed and when as part of the Stakeholder Matrix we build in Planning.

We ask you about vacations and the availability of everyone involved in the implementation in advance to plan around that.

You do. Each milestone has defined deliverables, and it's your sign-off that closes the stage, not our internal assessment.

Every process needs a single owner with the final decision-making authority. We listen to everyone's input and make sure it's understood and explained, but conflicting views get resolved by that owner, not by consensus or by us picking a side.

We iterate—that's the point of building an MVP first. It's a checkpoint to catch misalignment early and adjust, not a final deliverable you're stuck with.

Training closes with UAT—your team runs real scenarios in the system, not just watches a walkthrough. If people can't complete their actual workflows in HubSpot, the stage isn't considered closed.

That's an adoption problem, not an AI problem—and it's the same reason we train your team on any new capability, not just switch it on and leave. We only recommend enabling AI features alongside the training needed for your team to actually trust and use them, not as a checkbox upgrade.